"We are a church in Pittsburgh with a small 29-computer network. I asked an associate in the Church Business Administrator organization for a recommendation on what company to deal with for VGA splitters and remotes. He recommended NTI.
My experience was nothing short of amazing. I browsed the NTI website, and found some products that looked appropriate. When I called to talk with a CSR, I was greeted by Kristie. She led me through the decision process to identify what I needed. She then offered to send me a quote. (This was late Friday.) Her quote was waiting for me when I got back on Monday afternoon. I called her back on Tuesday afternoon and placed the order. The box was on my desk this morning (Wednesday) at 9:30!! Wow!
BUT, and this is the part that made me walk around the office and share with my co-workers, there was a hand written envelope on top of the products with a nicely composed thank you note. I'm very impressed by the attitude conveyed by Kristie and as actually demonstrated. I hope I have reason to do business with you again."